Community Services

For any questions regarding our Community Services, please email us at:

communityservices@als.ca

Media Inquiries

For all media-related inquiries, please send an email to the following address:

media@als.ca

Complaints

We take complaints and concerns seriously. Please view our complaints policy below if you wish to file a complaint.

View our complaints policy

ALS Society of Canada

Address

180 Bloor Street West, Suite 500
Toronto, ON M5S 2V6

Contact

Toll Free: 1-800-267-4257
Telephone: 416-497-2267
Fax: 416-497-8545 or 1-888-490-1232

Social Media

Get directions

Complaints

The goal of the ALS Society of Canada is to meet and exceed the expectations of our clients, donors, supporters, and volunteers. However, if we fail to meet their expectations, we want to ensure that we receive complaints so that we may deal with the situation as quickly as possible and put steps in place to prevent any recurrences. The ALS Society of Canada takes complaints and concerns seriously and treats them as an opportunity to improve our organization.

Methods of Communication:

  1. Via Telephone: 1-800-267-4257. Our phone lines are open Monday to Friday from 9 am to 5 pm ET. Outside of these hours, the caller may leave a message for the Complaints Officer and a contact number, and we will make every effort to return their call within the next business day.
  2. Via Email: complaints@als.ca
  3. Via Mail: ALS Society of Canada Attn: Complaints Officer 180 Bloor Street West, Suite 500 Toronto, ON M5S 2V6

Complainants should receive an acknowledgment of their complaint within five (5) business days of its receipt and a response within ten (10) business days.